Returns & Exchanges

At Lord & Taylor, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original, unworn condition. Please note that certain luxury items and final sale products may be subject to specific restrictions.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Select your preferred return method to generate a pre-paid shipping label, which will be sent to your email or available for immediate download.

3

Pack Your Items

Securely place your items in their original packaging, ensuring all designer tags and security seals are still attached before sealing the box.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number handy to monitor your refund status as it is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing